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Guarantee Statement

/Guarantee Statement
Guarantee Statement 2017-01-09T03:26:35+10:00


ICI Industries Pty Ltd (ICI Industries) Replacement or Repair Guarantee

Area of coverage of this Guarantee; AUSTRALIA

In the unlikely event that this ICI Industries product (Product) fails to function in accordance with its specifications within one year of the date of original purchase due to faulty materials or manufacture, ICI Industries will at its option repair or replace the item for you free of charge, subject to the conditions below.

If you experience any difficulties with your Product, you can contact the Dealer from whom you purchased the Product or phone or email the Customer Service line on 02 69647299 in Australia, or send a written letter to ICI Industries at the address listed below. On receipt of your claim, ICI Industries will seek to resolve your difficulties or, if the Product is faulty or defective, advise you on how to have your Product repaired, obtain a replacement or a refund.

Your ICI Industries One Year Guarantee does not cover normal wear or tear, replacement of consumable components after expiry of their service life (items such as mechanical seals, bearings or capacitors), loss or damage resulting from misuse or negligent handling, improper use including use for which the product was not designed or advertised, failure to properly follow the provided installation and operating instructions, failure to carry out maintenance, corrosive or abrasive water or other liquid, lightning or high voltage spikes, or unauthorized persons attempting repairs.  Where applicable, your Product must only be connected to the voltage shown on the nameplate. Your ICI Industries One Year Guarantee does not cover freight or any other costs incurred in making a claim. Please retain your receipt as proof of purchase; you MUST provide evidence of the date of original purchase when claiming under the ICI Industries One Year Guarantee.

ICI Industries shall not be liable for any loss of profits or any consequential, indirect or special loss, damage or injury of any kind whatsoever arising directly or indirectly from the use or malfunction of any Products. This limitation does not apply to any liability of ICI Industries for failure to comply with a consumer guarantee deemed to apply to your Product under the Australian legislation and does not affect any non-excludable rights or remedies that may be available to you under the Australian Consumer Legislation. In Australia, you are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should your Product require repair or service after the guarantee period; contact your nearest ICI Industries Dealer or phone the ICI Industries Customer Service Centre on the number listed below. For a complete list of ICI Industries Trading Names visit the website ( or call: 02 6964 7299

ICI Industries Pty Ltd
20 Bridge Rd
Griffith NSW 2680