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Service Manager-Griffith, NSW

//Service Manager-Griffith, NSW

Service Manager-Griffith, NSW

Irribiz, a division of ICI Industries Pty Ltd, is seeking a Service Manager based in our Griffith branch.

We are part of a vibrant and rapidly growing corporate structured family business with strong values. We are committed to high standards and occupy an important space in the market supplying products and services to the agricultural, horticultural, hydroponic and irrigation industries. Our team of dedicated staff work across a range of disciplines including design, installation, project management, research and development and service. We are a single destination solutions provider for our valued clients.

This is a full time position managing the Griffith Service team, undertaking service & maintenance on a broad range of small and large scale irrigation systems throughout the Riverina.

Reporting to the Branch Manager, the Service Manager is responsible for the following tasks:

  • Direct liaison with our valued customers
  • Manage the service department operation and the scheduling of personnel
  • Monthly departmental review of staff, sales and gross profit performance
  • Monitor service personnel performance, productivity and efficiency
  • Management of Service Department Fleet
  • Ensure thorough housekeeping and professional workplace presentation

The successful candidate will have a high level of demonstrated:

  • Background as a Workshop/Service Manager preferably in a manufacturing, mechanical or service industry 
  • Scheduling experience
  • Bookkeeping /office administration experience
  • Customer satisfaction monitoring with a solutions approach to customer requirements

The successful candidate will have qualities including:

  • A firm and fair management approach in a strong team environment
  • Pride in workmanship of self and staff
  • Encouraging and upholding the professional appearance and manner the team presents to customers
  • An ethical and honest approach to staff and customers
  • An independent thinker – keeping a professional relationship with staff and customers
  • 2+ years’ experience in a similar role with a proven ability to manage staff
  • Computer literacy
  • Excellent communication skills
  • Sales experience

Knowledge of the open field and hydroponic irrigation industry would be a distinct advantage however not a pre-requisite.

We offer:

  • Competitive remuneration package
  • Tool of trade vehicle
  • Phone allowance
  • Regular training and career development
  • An enthusiastic work environment with passionate people

Now is the time to join a dynamic and supportive team in a thriving locally owned business and further develop your career.

For further information on this position please contact the Human Resources Manager at ICI Industries for a confidential discussion on 0269 647 299.  If you see yourself in this role with our dynamic and growing business, please apply by sending your application letter and CV to career@icii.com.au

Applications close Friday 7th January 2021

2021-12-08T01:13:38+00:00 December 8th, 2021|Positions vacant|